FAQs

 

What types of pet products do you offer?

Entimos specializes in a curated selection of innovative pet products designed to enhance the comfort and safety of pets. Our offerings include multifunctional water bottles, anti-slip paw grips, and other practical solutions that make pet care easier for both pets and their owners.

How can I ensure the safety of the products I purchase?

All our products undergo rigorous quality checks to ensure they meet safety standards. We prioritize materials that are non-toxic and durable, providing peace of mind for pet owners. Additionally, we recommend reviewing product specifications and usage guidelines to ensure proper application.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, with tags and packaging intact. If you wish to initiate a return, please contact us at jamallawal09@gmail.com for further instructions.

How long does shipping take?

Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and standard shipping can take anywhere from 5 to 10 business days. Expedited options may be available at checkout for faster delivery.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. Please check our shipping policy at checkout for more details on international orders.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately at jamallawal09@gmail.com. We will evaluate the issue and provide instructions on how to proceed with a return or exchange.

Can I exchange an item?

Exchanges can be facilitated by returning the original item and placing a new order for the desired product. This method ensures you receive the correct item promptly.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, we do not accept returns on sale items or gift cards. For specific inquiries regarding your purchase, please contact us.

How can I contact customer service?

You can reach our customer service team via email at jamallawal09@gmail.com. We aim to respond to all inquiries within 24-48 hours during business days.